Last updated: 10 September 2026
 

FJ Projects respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with FJ Projects, including through our website, enquiry and booking forms, email, phone or when engaging us for electrical services.
 
1. Information we collect

Depending on how you interact with us, we may collect information including:

• your name;

• phone number and email address;

• property or job address;

• information about the electrical work you are enquiring about or engaging us to complete;

• photographs, plans or other files you provide to help us understand the work required;

• booking and appointment information;

• information required to prepare quotes, invoices and provide our services; and

• any other information you voluntarily provide to us.
   

We may also collect limited technical information when you use our website, such as your IP address, browser type and information about how you interact with our website. This may be collected through cookies or similar technologies used by our website provider.
 
2. How we use your information

We collect and use personal information where reasonably necessary to operate FJ Projects and provide our services.

This may include using your information to:

• respond to enquiries;

• arrange and manage appointments;

• assess and quote electrical work;

• provide electrical services;

• communicate with you about your booking, quote or job;

• prepare invoices and process payments;

• maintain business and service records;

• improve our website, services and customer experience;

• comply with legal, regulatory and insurance requirements; and

• respond to requests or issues relating to our services.

We will not use your personal information for unrelated purposes unless permitted or required by law.
 
3. Website forms and bookings

If you submit an enquiry, request a quote, or request an appointment through our website, we may collect and process the information you provide through our website and booking providers.
 

We use this information to understand your requirements, contact you and determine how we can assist you.
 

Submitting an online booking request does not necessarily mean that an appointment has been confirmed. FJ Projects may contact you to confirm the details and availability.
 
4. Sharing your information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

• service providers that assist us with website hosting, booking systems, email, accounting, payment processing or other business functions;

• contractors, suppliers or other parties involved in completing your job, where necessary;

• professional advisers, insurers or other parties where reasonably required for business purposes; or

• government agencies, regulators, law enforcement or other parties where required or authorised by law.

Where we use third-party service providers, those providers may handle information in accordance with their own privacy policies.
 
5. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function properly, remember preferences and understand how visitors use the website.
 

We may use website analytics or similar tools to understand website traffic and improve our services and online experience.
 

You can adjust your browser settings to manage or disable cookies, although some website functions may not operate correctly as a result.
 

6. How we protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
 

However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 

7. How long we keep information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and meet legal, accounting, insurance or regulatory obligations.
 

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
 

8. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
 

We may need to verify your identity before responding to a request.
 

9. Privacy enquiries and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
 

FJ Projects | Electrical 
Email: admin@fjprojects.com.au
Phone: 0449140706
Website: fjprojects.com.au
 

We will endeavour to respond to privacy enquiries and complaints within a reasonable timeframe.
 

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
 

The latest version will be published on this page with the updated date shown above.